BACKBLAZE SUPPORT 800 HOW TO
BACKBLAZE SUPPORT 800 SOFTWARE

BACKBLAZE SUPPORT 800 SOFTWARE

The sluggish email responses I get from Backblaze suggest I might need to get a PhD in system administration in order to implement a byzantine, time-consuming workaround for their shortcomings.ДЇirstly, I have no affiliation with Backblaze other than I have used their software solution for a few years (since Mozyhome and Crashplan changed their offering and costs). Update: I am on day 16 of no Backblaze updates. Truly some of rudest, most arrogant and condescending support staff I have ever encountered.

BACKBLAZE SUPPORT 800 HOW TO

The email responses I have received over the past month could be used in a master class in how to alienate paying customers. Their system has shown the message 'Backblaze is undergoing maintenance' for 48 hours now, and I have yet to receive a response to two requests for information about when their system will be up and running again. On a final note, I have been unable to back up any of my files for two days. In order to remove my card from their account, I have been told in writing that I need to cancel the plan I have paid for.

Though I paid for an annual plan in December 2020, the company will not allow me to remove my credit card (which they will try to use to renew my plan in December 2021) from the account. As one example, last month the company signed me up for a second paid plan (without my request or knowledge) even though I only need the one plan I have. I have been emailing back and forth with Backblaze support regarding ongoing serious support issues for more than a month. Steer Clear of Backblaze - Unethical, Unreliable, and Rude Fortunately, I was able to find the real answers elsewhere online, no thanks to the unhelpful support staff. I've had this happen on multiple occasions, so it is systemic and pervasive within the support group. The tech support staff and the tech leaders, offer absolutely ZERO assistance beyond the cut/paste response, offer absolutely no troubleshooting, and will actually turn around and blame you for the problem. Secondly, they will NOT read what you write as your problem or what you've done to rectify the situation, and will only give you a copy/paste response, and attempt to shove it down your throat or otherwise approach, even if you've already stated that that stated 'solution' has already been done and does not work. First, you can only get tech support via chat or emails. if you EVER need assistance whatsoever, the tech support staff is the ABSOLUTE WORST. Yes, there is a personal limitation of one computer in your household, but that should not deter you from using it, if you plan your home computer setup and usage properly. It's simplicity leads to an elegant backup of unlimited data and does so without a drain on your system.

Backblaze is one of those schizophrenic services that is so simple and brilliant on one hand, yet maddeningly frustrating on the other.

Backblaze support 800